Returns + Exchanges

 IN-STORE RETURN POLICY:

Frances Jaye will refund non-sale items within 14 days of original purchase date. All goods must be unworn, with tags attached and accompanied by the original receipt. To accommodate the holiday season, we are extending our exchange policy. Any gift bought between November 10 - December 25, 2023 is valid for exchange or store credit through January 8, 2024. Our standard policy for a full refund remains at 14 days from the date of purchase.

ONLINE RETURN POLICY:

Frances Jaye will refund non-sale items within 14 days of original purchase date. To begin an online return, please contact us at info@michelandbottone.com with your order number and reason for return. The customer is responsible for the cost of shipping the item back to michelandbottone through your preferred carrier. Please ship your package to:

michelandbottone
Attn: Returns
Zemitāna iela 9 
Rīga, Rīga LV-1012
 
michelandbottone is not responsible for items lost or damaged while in transit. Once we receive your return, a member from our sales team will review your order. Upon approval, your refund will be issued in the form of the original method of payment minus shipping costs. 
 Sale items, apothecary, personal scents and gift cards are final sale.